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Technical Salesforce Service Cloud Consultant

Amsterdam, Den Bosch | Full time APPLY DIRECTLY

Looking forward to your next steps? Are you the Salesforce Service Cloud expert with the technical skills to back it up? The go-to person for all best practices, and strategic advice? Then join us!

Salesforce Service Cloud Consultant

You have been around the block a couple of times, you have developed a deep understanding of all the possibilities and best practices of Salesforce Service Cloud.

Taking the lead in our customers Service Cloud implementations comes naturally to you, but you are also not afraid to get your hands into the nitty-gritty. You love being in the thick of things and take responsibility throughout the whole project process – from strategy to business requirements analysis, to functional and process design.

You have the ability to identify inefficiency in application, workflow, and/or business processes. As our Service Cloud expert, you have hands-on experience implementing Salesforce Service Cloud and can act as a knowledgeable liaison between technical teams, testing teams, and business stakeholders during the implementation phase.

You will work with process owners to identify and assess appropriate automation strategies and provide support to end-users.

This is you in a nutshell

  • Proven 3+ years experience in implementing Salesforce Service Cloud (from scratch)
  • Strong configuration skills and/or knowledge; such as such as creating screens, views, filters, validation rules, workflows, process builder, cloud flow designer, profiles, security permissions, custom objects, custom fields, reports/dashboards & lightning UI
  • Being able to write business specifications for the development team to implement
  • Act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during the implementation phase
  • Team player with excellent communication and interpersonal skills who cares about sharing knowledge with the team and clients

Nice to have

  • Knowledge of business processes in contact center environments
  • E-commerce knowledge/experience
  • Salesforce certifications
  • Experience implementing Salesforce solutions using Agile methodology
  • Experience with Salesforce Commerce and Marketing Cloud solutions is a big plus!

Learn more about our company culture:

More reasons to choose a job at Emakina

We offer a friendly, informal workplace to work with some of the biggest brands and digital retailers in Europe, a competitive salary and 25 vacation days a year (if you promise to come back). We have also adopted a hybrid way of working, meaning that teams are meeting in the office at least once a week to make sure they stay connected. Because flexibility is very important to us Emakinians, we also offer you the possibility for a few weeks to work remotely for example from the beach, your parents’ house or on a secluded mountain (as long as you have a good internet connection).

And equally important: at Emakina, we focus on more than just the day-to-day job. For example our dedicated Commits team organises days to donate time to great causes (such as Staatsbosbeheer!). Our People team organises many training sessions to help us develop a growth mindset and learn how to give constructive feedback, because people at Emakina truly care about each other. We also like to have fun and spend time together, whether it’s on our ski trip, company boat and parties, or by organising nerd-summits to share knowledge.

If you are curious about your future workplace, we recommend you read our company page and check out our blog articles. And while you’re at it, take a look at our socials too: Linkedin Instagram

New: Emakina Den Bosch welcomes new talents

There is a lot of talent in the south of the Netherlands, so we opened an extra office in the Burgundian capital of Brabant just for you. Same company, different city. Feel welcome to have a talk with a cup of coffee and a Bossche bol!

Not sure yet or have any questions? Please reach out to Elisabeth via e.mihail@emakina.nl and she will be more than happy to guide you with the attention you deserve.

And a special note to recruitment agencies: we love the work our in-house recruiters are doing, so no need to offer your services. Thanks!

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